ISO 9000 Update

Our challenge of getting our company ISO certified from scratch is progressing well.  We have moved past getting all the documentation, form and process changes in place. 

One step that really has helped up improve our business model has been the training.  It was really just re-training when it came to the recruiters and sales folks.  For those of you that work for ISO certified firms, the only real issue is that you must have a documented, repeatable process in place.  It's been a healthy exercise to walk through your processes and discuss (train) what each person is responsible for and make sure all the paperwork is done right the first time.

We have also instituted new processes for situations when a field staffer is removed from a contract.  This will help us look back over the year and see if we have any improvements we can make in recruiting to reduces this future hiring mistakes.

Our next step is the internal audit.  I'll keep you posted! 

Comments

[Gordon Barclay]

Look forward to hearing of the evolving processes and audits as you go through
the ISO certification. If you have any comments as applicable to the contract staffing industry I would love to hear from you
Regards
Gordon